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Studio Policy

For drum lessons to commence with Dave Goodman, you must fill in and submit the Registration Form at https://davegoodman.com.au/drum-lessons. Your privacy is important to us, and so the use of email addresses as well as other contact and personal information submitted through that form is subject to our privacy policy.

Please take a few minutes to read and understand the Studio Policy carefully as, by submitting the Registration Form, you indicate your agreement with the Policy. All lessons are bound by this agreement and it is recommended that you print this page and keep a copy handy for your reference in case any dispute arises. The policy may be updated from time to time as necessary, and you will be notified of these changes as they occur.

For quick scrolling, click on the following headings:

1. Fees, Lesson Lengths, Location, Bookings, Absences, Invoicing & Payments
   a. Fees
   b. Lesson Length
   c. Locations
   d. Regular Bookings
   e. Occasional Bookings
   f. Invoicing & Payment
2. Cancellations, Make-up Lesson Credits, Expiry & Refunds
   a. Cancellations
   b. Make-up Lesson Credits due to Student Cancellation & Make-up Credit Limit
   c. Make-up Lesson Credits due to Teacher Cancellation
   d. Expiry
   e. Refunds
3. Late Payments, Suspension, Discontinuation & Enrolment Changes 
   a. Late Payments & Suspension of Lessons
   b. Discontinuation of Regular Lessons
   c. Enrolment Changes for Regular Lessons
4. Practise, Recording of Lessons & Using the Student Portal, Parent Sit-ins & Progress Reports
   a. Practise
   b. Recording of Lessons
   c. Monitoring Your Progress Through the Student Portal
   d. Access to Student Portal
   e. Sitting In
5. Additional Terms & Requirements for Skype Lessons
6. Additional Terms for Visiting Tertiary Students & Off-site Secondary Students

 




1. Terms General to all Students and Parents

 

a. Fees
Dave's hourly rate for teaching for new students is $95 + GST.

b. Lesson Length
Minimum lesson time is 60 minutes for all students (except off-site students who are enrolled for 30-min lessons at their school). All efforts will be made to schedule lessons at the most convenient times. If you wish for a longer time, please let us know.

c. Location
Lessons take place at Dave Goodman Music located in Berowra Heights on Sydney's Upper North Shore. Dave is also available over Skype when you provide your Skype username.

d. Regular Bookings
Regular lessons are defined as ongoing and occur weekly for four terms throughout the year excluding public holidays as set out below. Regular fortnightly and monthly lessons are only available to adult students. Regular students are committed to at least one entire term, which is booked in advance.

    Remaining term dates for 2018 are: 

    • Term Four: Monday 15 October - Saturday 15 December inclusive (9 weeks)

    Term dates for 2019 are:  

    • Term One: Tuesday 29 January - Saturday 13 April inclusive (11 weeks) 
    • Term Two: Monday 29 Apr - Saturday 6 July inclusive (10 weeks) 
    • Term Three: Monday 22 July - Saturday 28 September inclusive (10 weeks) 
    • Term Four: Monday 14 October - Saturday 21 December inclusive (9 weeks)

    Public holidays occurring during 2019 terms are: 

    • Friday 26 January: Australia Day
    • Friday 19 March: Good Friday
    • Saturday 20 March: Easter Saturday
    • Sunday 21 March: Easter Sunday
    • Monday 22 Mar: Easter Monday
    • Thursday 25 April: ANZAC Day
    • Monday 10 June: Queen's Birthday
    • Monday 7 Oct: Labour Day

    More frequent regular bookings take scheduling priority over less frequent regular bookings.

    Options are available for students to book lessons during holiday periods in between terms.

      e. Occasional Bookings
      Occasional bookings are defined as being irregular or one-off in nature. Occasional lessons are subject to availability, and regular bookings take scheduling priority over irregular bookings.

      f. Invoicing & Payment

      i) Regular Bookings
      Regular lessons are booked and billed one term in advance. The year is divided into four terms, which vary in length, and the fees are calculated accordingly by the number of lessons available in each term, taking into account the public holidays listed above. Term One is billed in two halves. The number of lessons for which you are being charged will be indicated on each invoice. We will invoice you two weeks prior to the commencement of each term, or at the time of booking if newly enrolled mid-term.

      ii) Occasional Bookings
      The invoice will be emailed to you at the time of booking.

      iii) Payment (All Bookings)

      Payment is to be made within 14 days of the invoice. Notice of receipt of payment will be issued promptly after funds clear. Payment may be made via:
      • Direct deposit using bank account details shown in your invoice (our preferred method - no fees apply);
      • Our online facility using the link found in your invoice (fees apply);
      • Credit card on site using our card reader (fees apply);
      • CASH WILL NOT BE ACCEPTED.

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      2. Cancellations, Make-up Lesson Credits, Expiry & Refunds


      a. Cancellations 
      If you wish to cancel a lesson for any reason, including illness, you are required to log in to the Student Portal at https://davegoodman.com.au/portal and cancel the lesson by selecting the lesson entry in the Calendar page and clicking on 'Cancel Attendance'. A pop-up screen will display the Studio Policy and ask the question 'Are you sure you want to cancel the attendance to this event?'. Once you've read the policy, write a note to explain your cancellation, and then click on 'Yes'. Shortly thereafter, you will receive an email confirmation of receipt of your cancellation. A make-up lesson credit will be issued for lessons cancelled with more than 24 hours notice, essentially, allowing the possibility of rescheduling the lesson. If you are eligible to receive a Make-up Lesson Credit, wherever possible, it is recommended that an alternate time is booked in the same week the original lesson was cancelled in.

      * Any lesson cancelled within 24 hours prior to the lesson start time will be forfeited without a make-up lesson credit being issued and is still billable.

      b. Make-up Lesson Credits Due to Student Cancellation & Make-up Credit Limit
      Make-up lesson credits for lessons missed due to student cancellation are offered from time to time at the teacher's sole discretion when notice of more than 24 hours is given for cancellation. Make-up lesson time slots are displayed in the calendar in the Student Portal. Students or parents may book their own make-up lessons for lessons missed due to student/parent cancellation by clicking on 'Register' in the calendar event. If you need assistance with this, please contact the teacher directly.

      Make-up lesson credits created due to student or parent cancellation are limited to a maximum of two per student per term and automatically expire if unredeemed by the end of the term. When the current selection of make-up times offered in Dave's calendar inside the student portal prove inconvenient for the you, you must check back and await the appearance of a mutually convenient time for you as lesson times are automatically converted into make-up lesson slots when students cancel their lessons. If the times provided do not prove convenient to you, the lesson, fee, and make-up credit will be forfeited. Make-up credits are not transferable between family members.

      * Please note that make-up lesson credits are not transferrable into cash refunds in any way, and they do not reduce the cost of the following bill. They are a convenient way to schedule in the full number of lessons per term in the event that emergent events conflict with your regular booking. If you are absent from a Make-Up Lesson for any reason, that make-up lesson credit will be automatically forfeited.

      c. Make-up Lesson Credits Due to Teacher Cancellation 
      Dave has a busy performing schedule and, at times, emergent performances will require your lesson to be rescheduled, sometimes at short notice. For make-up lesson credits raised due to Dave cancelling, he will make every reasonable attempt to book a make-up lesson with you as soon as possible and within the term during which the credit was raised.

      * Please note that make-up lesson credits are not transferrable into cash refunds in any way, and they do not reduce the cost of the following bill. They are a convenient way to schedule in the full number of lessons per term in the event that emergent events conflict with your regular booking. If you are absent from a Make-Up Lesson for any reason, that make-up lesson credit will be forfeited.

      d. Make-up Lesson Credit Expiry 
      Dave will make all reasonable attempts to schedule make-up lessons for you as soon as possible. You must also make all reasonable attempts to accept the booking of a make-up lesson, or to book your own make-up lessons using the calendar in the Student Portal.

      Unredeemed Make-up Lesson Credits automatically expire on the last day of each term. 

      e. Refunds 
      Lesson fees are non-refundable.

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      3. Late Payments, Suspension & Discontinuation


      a. Late Payment & Suspension

      If payment is not made within 14 days of the invoice date, lessons will be suspended immediately until payment is made in full. Any lessons suspended for this reason will not be made up and will still incur the full fee. If payment is not received within 28 days, an external debt collection agency may be engaged with all recovery fees payable by you.

      b. Discontinuation of Regular Lessons
      Notice in writing of termination of regular weekly or fortnightly lessons must be given at or prior to the final lesson at the end of the term. If notice is received after that time, a cancellation fee will be charged equalling half of the following term's fees. This fee will be payable even though the student will not be attending any lessons. It is assumed that a student is continuing unless such notice is given. This applies from the end of one year to the beginning of the next as well as from term to term.


      c. Enrolment Changes for Regular Lessons
      Notice in writing of request to change enrolment to less frequent lessons is available to adult students only, and must be given at or prior to the final lesson at the end of the term. If notice is received after that time, the following term's full regular fees will be payable at the frequency of lessons prior to the request for change even if the student does not attend all of the lessons. It is assumed that a student is continuing on the same enrolment pattern unless such notice is given. 
      This applies from the end of one year to the beginning of the next as well as from term to term.


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      4. Practise, Recording of Lessons & Using the Student Portal


      a. Practise

      For any student to succeed or make progress in learning to play an instrument, regular practise is required. You are encouraged to establish a regular practise routine with Dave's guidance. The rate and quality of your musical progress, as well as the amount of pleasure derived from playing the drums, depends largely upon the amount and quality of practise undertaken by the student.

      It is recommended that the minimum daily commitment to practise be 30 minutes for minimal progress to take place. With the world's most eminent musicians averaging around three hours of daily practise, the student may choose their rate and quality of progress by committing to a deliberate practise routine of between 30 minutes, and three hours daily with no more than two days off per week. Longer routines can be broken up during the day. Some students, for example, practise for one hour in the morning, and one hour in the evening to achieve an average of two hours daily . Band rehearsals, music camps and private lessons do not qualify as practise time. Your practise time and space should be dedicated and free from distraction. Recommendations for achieving this are to:

      1. Set up your drums in a traffic-free area away from televisions and other household members
      2. Have some manuscript paper (downloadable for free from the Portal Download Library), a pencil, an eraser, and a metronome handy
      3. Turn device notifications off, especially if using metronomes on a smart phone or tablet
      4. Keep track of your practise by using a journal and / or by logging your practise using the Practise Log inside the Student Portal.

      b. Recording Lessons
      Students are welcome and encouraged to record lessons when possible. We have a stereo digital recorder that can be easily set up to record lessons. If you wish to record your lesson, please supply your own dedicated media (such as an SDHC card) to use with the device. If you don't have a dedicated SDHC card with you on the day, we can arrange to use one of our cards and upload the file to you. This, however, takes time, and incurs an upload fee of $25.

      Recordings of lessons contain what is deemed Confidential Information. Recordings are for the sole, exclusive and private use of the student for education purposes only, and are strictly not for publication.

      c. Monitoring your Progress through the Student Portal
      Once you have logged in to the home page Dashboard, you should:

      1. Check the 'Studio News' tab for important updates
      2. Review the notes from your most recent lesson in the 'Attendance & Notes' tab
      3. Download any PDFs that have been made available to you in the 'Library' tab
      4. Add time and a note in the 'Practise Log' tab. You can email Dave from here if a particularly urgent and/or important question or problem arises
      5. Check and update your repertoire in the 'Repertoire' tab

      d. Access to Student Portal
      The Student Portal is, and will remain, accessible at all times to active regular students and parents. Access to the Student Portal may be closed immediately following the student's final lesson following notice of discontinuation

      For irregular students, the portal will only remain accessible within the month of your most recent lesson, and will be accessible once again immediately upon subsequent bookings.

      e. Sitting In
      Parents may not sit in on lessons. Dave keeps accurate and detailed notes that are emailed to students and parents after the conclusion of each lesson when necessary. All relevant information including special requests and recommendations are included therein.

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      5. Additional Terms & Requirements for Skype Lessons


      a. Payment & Booking Confirmation

      An invoice will be issued once an agreement has been made to proceed with Skype lessons. Booking is only confirmed once payment has been made.

      b. Contact
      It is your responsibility to familiarise yourself with these details and to understand the process as refunds will not be issued due to a student failing to initiate the lesson.

      c. Connectivity
      If you find that you are experiencing any kind of connectivity and/or technical issues or difficulties at your end, send an email immediately if possible, and/or send an SMS to +61414297190. Skype lessons missed due to unavoidable technical difficulty may be rescheduled, and are subject to paragraph 2.b. above.

      d. Requirements
      For your Skype lesson to work properly, please make sure you meet the following minimum requirements: 

      • Download Skype, available for free at skype.com, create an account and username 
      • Use only high-speed Internet connections 
      • Make sure your computer has a webcam installed or attached. Position your webcam high over your drums so that your hands and face can be easily seen 
      • Have your regular drumset, a practise pad, a metronome, a pencil, an eraser, and some manuscript paper handy 
      • If you are working through a particular text or set of exercises and you'd like Dave's feedback on your progress through those materials, please be prepared to send PDF copies of that material to Dave in advance of your lesson. Dave will scan and email to you all notes at the conclusion of the lesson
      • Fluency in English 
      • Dave Goodman Music is located on the Upper North Shore in Sydney, Australia with the local timezone being GMT+10. Times are generally available between the hours of 10:00 AM and 7:00 PM, Monday to Saturday, pending availability. Skype lessons that only require the use of a practise pad are available until about midnight GMT +10

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      6. Additional Terms for Visiting Tertiary Students & Off-site Secondary Students


      Off-site secondary students for whom lessons take place on the school campus, and students enrolled at tertiary or other institutions, receiving subsidised lessons or otherwise, please refer to the schedule of fees and the signed agreement between you and your institution and abide by the terms and conditions therein in accord with the policies presented here regarding your private lessons with Dave.

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      Last updated 19 Nov 2018